Returns Policy

This policy applies to all customer orders for the supply of goods by fibresales.com.au Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods. This policy is not intended to exclude or limit any statutory rights which a customer may have.

Change of mind returns

The customer may return goods to fibresales.com.au for change of mind and obtain a credit:

1. Except for products specifically tailored for the customer's requirements, which may not be returned
2. Provided that , the customer does so within 7 days of delivery, provided a return authorisation is obtained from fibresales.com.au in advance of the goods being returned.
3. Provided the goods are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition; and On the basis that risk in the goods remains with the customer until received by fibresales.com.au

Please note that for change of mind returns a restocking or return fee may be charged by fibresales.com.au

Defective goods and incorrect deliveries

Any goods, which are damaged or defective, or which are not otherwise in accordance with the customer's order, may be returned to fibresales.com.au within a reasonable time after delivery, at no cost to the customer. Within 7 days of the delivery date, fibresales.com.au must be notified of delivery errors including non-delivery, delivery of incorrect quantities or incorrect goods. The customer will have the benefit of any applicable manufacturers' warranties in respect of goods to the extent permissible and fibresales.com.au will provide all reasonable assistance to facilitate a customer's warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.

Important Customer Information

1. Repair Notice: Where fibresales.com.au accepts for repair, goods capable of storing user-generated data, the customer acknowledges that the repair of that product may result in the loss of customer data. Customers are advised to keep a hard copy of any important data and remove all sensitive information prior to submitting goods for repair.
2. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
3. Limitation of Liability: fibresales.com.au will not accept a returned product where in its reasonable opinion the product is not faulty, the customer has caused the product to become unacceptable or failed to take steps to prevent the product from becoming unacceptable or where the product has been damaged by abnormal use or use not in accordance with manufacturer's instructions. fibresales.com.au reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy fibresales.com.au shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.

$13.95 Freight for All Orders

*$13.95 freight shipping does not apply to products within the Fibre Optic Cable range, this includes; Indoor/Outdoor Distribution Cable and Loose Tube Nylon Jacket Cable. Enclosures and Pre-terminated cable

Contact Us

For product returns or warranty claims please contact our customer support team via phone anywhere in Australia on 03 9761 7925 or via email admin@fibresales.com.au You must contact Customer Support and obtain a Return Advice number before sending goods back to fibresales.com.au

Privacy Policy

Fibresales.com.au Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including by telephone, by email, via our website www.fibresales.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Fibresales.com.au Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Unit 3 15-16 Nicole Close Bayswater North VIC 3153

sales@fibresales.com.au

03 9761 7925